Refund policy
Return Period:
In order to be eligible for an exchange/refund, you should promptly Contact Us within 14 days from the date you received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, pictures of the box and/or shipping bag the product came in, pictures of the damage goods and the reason for the return. Any return request after the 14 day return period but within 45 days of purchase, will be subject to the discretion of the manufacturer and Return Shipping fees may apply. Return requests made after 45 days will not be accepted.
Processing of Refunds:
We do not process any refunds. We will gladly exchange any damaged goods. If you are entitled to a refund, due to the goods no longer being available, we will refund the purchase price to a merchandise credit that you can apply towards a new purchase.
Contacting Us:
We will notify you via email, within a reasonable period of time, whether you are entitled to a return or exchange or refund due to unavailability. To follow-up on the status of your request, please Contact Us.
Shipping for Returns:
If you are entitled to an exchange or refund, we will email you a return shipping label. You must return the purchased Product to us in its original and exact packaging and state.
We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping carrier. We will not be liable and we will not issue an exchange or refund if we do not receive your returned Product or if we do not receive it in the same condition as we have sent it to you.
After we receive your purchased Product, our team of professionals will inspect it to qualify on your reason submitted for exchange or refund and ship out new Product within 3 days of receiving the exchanged or refunded Product.
In order to be eligible for an exchange/refund, you should promptly Contact Us within 14 days from the date you received the Product (“Return Period”) with information about the Product such as proof of purchase, order number, date of purchase, delivery date, pictures of the box and/or shipping bag the product came in, pictures of the damage goods and the reason for the return. Any return request after the 14 day return period but within 45 days of purchase, will be subject to the discretion of the manufacturer and Return Shipping fees may apply. Return requests made after 45 days will not be accepted.
Processing of Refunds:
We do not process any refunds. We will gladly exchange any damaged goods. If you are entitled to a refund, due to the goods no longer being available, we will refund the purchase price to a merchandise credit that you can apply towards a new purchase.
Contacting Us:
We will notify you via email, within a reasonable period of time, whether you are entitled to a return or exchange or refund due to unavailability. To follow-up on the status of your request, please Contact Us.
Shipping for Returns:
If you are entitled to an exchange or refund, we will email you a return shipping label. You must return the purchased Product to us in its original and exact packaging and state.
We are not responsible for any loss or damage to the Product during shipment. We cannot be held liable for any loss, theft, breakage, delay, or failure to deliver caused by the shipping carrier. We will not be liable and we will not issue an exchange or refund if we do not receive your returned Product or if we do not receive it in the same condition as we have sent it to you.
After we receive your purchased Product, our team of professionals will inspect it to qualify on your reason submitted for exchange or refund and ship out new Product within 3 days of receiving the exchanged or refunded Product.
